atm88 FAQ
We process deposits via eight payment methods — QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet — and complete most withdrawals within one business day. This page answers the questions our members ask most often about account setup, payments, verification, and support.
The FAQ covers the topics that come up during account opening, deposit and withdrawal, identity verification, game access, and account security. If your question is not answered here, our support team is available to help. For detailed terms that apply to your account, see our Terms of Service. For jurisdictional restrictions and legal information, check our Legal Notice page.
Read the relevant section below first — most payment and account questions are covered in detail. If you need immediate help, contact support and let us know what you are trying to do. We respond during business hours and work to resolve issues as quickly as possible.
- Account and registrationhow to start, KYC verification, password recovery, and promotion codes
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking
- Game rules and categoriesfootball betting, live-dealer tables, slots, and esports markets
- Support and account caresecurity, data handling, and how to reach our team
Our KYC (Know Your Customer) verification requires two documents. First, a government-issued ID — either a national ID card (KTP), passport, or driver's license — with a clear photo of your face and your full legal name. Second, a proof of address document issued within the last three months, such as a utility bill, bank statement, or official letter showing your name and current address. You upload these documents as photos or PDF files through your atm88 account dashboard. Our team reviews them within one business day and confirms whether verification is complete. If a document is unclear or missing information, we will let you know what needs to be resubmitted.
Promotion codes on atm88 are entered during account registration or in your account settings under "Promotions" or "Bonuses" (depending on the version of the site you are using). If you have a code, enter it exactly as written — codes are case-sensitive. After you enter the code, the promotion will apply to your account when you make your first deposit. If a code does not work, it may have expired or already been claimed. Contact our support team and provide the code and the date you tried to use it, and we can investigate.
If you forget your password, click "Forgot your password?" on the login page. Enter your email address or username, and we will send you a password-reset link. Check your email (including spam folder) for the link, which is valid for one hour. Click the link, enter a new password, and you can log back in. If you do not receive the reset email, wait a few minutes and try again. If you still do not receive it after subject to verification, contact our support team with your account email address and we can help you regain access.
Usernames on atm88 cannot be changed once your account is registered. If you need a different username, you can open a new account with a different name. Please note that your identity documents must match the new account's registered name, and you cannot operate two active accounts from the same person. If you have a specific situation, contact our support team to discuss your options.
Payments and transactions
Deposit ranges on atm88 vary slightly by payment method. For e-wallets (DANA, e-wallet, mobile banking, local payment, online payment), the typical range is our welcome offer to our welcome offer per transaction. For e-wallet (scan-and-pay), the range is usually our welcome offer to our welcome offer. For bank transfers (mobile banking, local payment, online payment, e-wallet virtual accounts), the range is our welcome offer to our welcome offer. These amounts are cleared and credited to your atm88 account immediately or within a few minutes. For the most up-to-date limits, check the deposit page when you log in — limits may change seasonally or during holidays like Idul Fitri or Imlek.
Withdrawal requests on atm88 are processed within one business day in most cases. After you request a withdrawal, our payment team reviews your account to confirm your identity and that the requested amount is available. Once approved, we send the funds to your bank account or e-wallet. Settlement times vary by payment method: mobile banking, local payment, online payment, e-wallet, and mobile banking usually settle within subject to verification to two hours; bank transfers (local payment, online payment, e-wallet, mobile banking) typically settle within one to two business days. If your withdrawal does not arrive after the expected time, contact our support team with your withdrawal request ID and we will investigate.
atm88 accepts eight payment methods for deposits and withdrawals. E-wallet options include local payment, online payment, e-wallet, mobile banking, and local payment — all support quick scan-and-pay via online payment. Bank transfers are available via e-wallet, mobile banking, local payment, and online payment virtual accounts. All methods are processed in Indonesian Rupiah (IDR). Choose the payment method you are most comfortable with — all are secured and processed through standard payment gateways. When you log in and navigate to the deposit page, you will see all available methods and their current status.
atm88 does not charge fees for deposits or withdrawals. The amount you deposit is credited in full to your account, and the amount you withdraw is sent in full to your payment method. Some banks or e-wallet providers may charge their own fees on your end (e.g., bank transfer fees from your bank), but those are separate from atm88 and are covered by your own institution. For any questions about your bank or e-wallet fees, contact your provider directly.
Withdrawals must be made to an account that matches the name on your atm88 account (your verified legal name). For security reasons, we do not allow withdrawals to third-party accounts. If you registered under your full legal name, any bank account or e-wallet in your name will be accepted for withdrawal. If you need to update the bank account or e-wallet linked to your account, contact our support team and provide proof of ownership (a bank statement or screenshot from your e-wallet app showing your name).
Game rules and categories
atm88 offers four main game categories. Football betting includes Liga 1, Piala Indonesia, Champions League, Premier League, and international tournaments with game information. Live-dealer games include blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios with professional dealers. Slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile. Each category is accessible from your atm88 account dashboard after you log in. Game rules and current odds are displayed on each game page.
Minimum and maximum bet amounts vary by game. Football betting typically has a minimum of our welcome offer and maximums that depend on the odds and league. Live-dealer games usually have minimums of our welcome offer to our welcome offer depending on the table. Slot games vary — some allow bets as low as our welcome offer per spin. Esports markets have their own minimums and maximums. When you open a game, the bet limits are displayed clearly. Start with the minimum to get familiar with the game, then adjust your bet size as you prefer.
Football odds on atm88 are displayed in decimal format (common in Indonesia and Southeast Asia). For example, if the odds are rules, and you bet our welcome offer, a winning bet returns our welcome offer (your stake plus our welcome offer profit). Odds change based on team form, injuries, and betting volume. When you place a bet, the odds you see are locked in at that moment. Understand the match preview — team form, head-to-head record, injuries — before you decide. Our support team can explain odds if you have questions.
Live-dealer games on atm88 stream a real dealer in a studio playing blackjack, roulette, baccarat, or Dragon Tiger. You watch the dealer on your phone or browser, place your bets using the on-screen interface, and the outcome is determined by the physical cards or wheel shown on camera. Games are run by professional gaming studios and follow standard casino rules. All bets are recorded on atm88 and your account balance is updated in real time. If the connection drops, the bet remains valid and will be settled. For rules of specific games, consult the game help page or contact our support team.
Support and account care
Your personal data on atm88 — name, email, ID number, payment details — is encrypted and stored securely. We do not sell or share your data with third parties except where required by law (such as reporting to anti-money-laundering authorities). Your data is kept only as long as necessary to operate your account and comply with financial regulations, which may extend beyond account closure. For full details about how we collect, use, and protect your data, see our Privacy Policy. If you have questions about your data, contact our support team.
To open a support ticket on atm88, log into your account and navigate to the Help or Support section. Describe your issue — whether it is a deposit problem, account access, game question, or technical issue — and provide as much detail as you can (dates, amounts, game names). Our support team reads tickets during business hours and responds typically within a few hours. For urgent issues (unable to withdraw, account compromised), call our support line if available in your region. Include your account email or username so we can look up your account quickly.
You can contact atm88 support through multiple channels: live chat (available during business hours), email support form (in your account), or phone line (if available in your region). Live chat is usually the fastest if you need an immediate answer. For account access or sensitive issues, email is preferred so we have a written record. Include your account email, the date and time of your issue, and specific details (payment method, game, error message). Our team responds in English and aims to help within standard business hours.
atm88 uses industry-standard encryption (SSL/TLS) to protect your login and payment information. Your password is never shared with anyone, including our support staff. We recommend using a strong password (letters, numbers, symbols) and enabling two-factor authentication if available. Never share your password or login details with anyone claiming to be from atm88 — our team will never ask for your password. If you suspect your account has been compromised, change your password immediately and contact our support team. For more details, see our Legal Notice.
To close your atm88 account, contact our support team and request account closure. We will verify your identity, process any outstanding withdrawals, and close your account. If you have a balance remaining, you can withdraw it before closure or ask us to send it after you close. Once closed, your account cannot be reactivated — you would need to register again with a new account. Account closure is permanent. For details about data retention after closure, see our Privacy Policy.